OSGOOD O'NEIL SALON – SMS PRIVACY POLICY

Effective Date: June 9, 2026

SMS Program

  1. Program Description: Appointment reminders, booking confirmations and customer support.

  2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will start sending SMS messages to you again.

  3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [Insert support email address or toll-free number].

  4. Carriers are not liable for delayed or undelivered messages.

  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. . If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

  6. If you have any questions regarding privacy, please read our privacy policy: [Insert direct link to your privacy policy].

Hair Extension Policy

  • Deposits & Orders: A 50% non-refundable deposit is required to book and order hair. All extension hair purchases are custom and final sale.

  • 14-Day Adjustment Window: We offer complimentary adjustments for slippage or blending within 14 days of your service. Inquiries or bookings after 14 days will be charged standard rates.

  • At-Home Care: Longevity requires proper care. We are not responsible for damage, matting, or shedding caused by improper brushing, heat, travel, swimming, or non-approved hair products.

  • Third-Party Work: Having your extensions cut, colored, moved up, or removed by another salon or individual immediately voids all service guarantees.

  • Routine Maintenance: Move-up appointments are required every 6–8 weeks to prevent damage to your natural hair.

Refund Policy of Services

Please be advised: we DO NOT offer refunds.

Should you be unhappy with your service for any reason, we will gladly get you back in for a complimentary re-do within two weeks of your original appointment.

We want all of our clients to leave loving their hair.